Customer ServiceMedium
9/10

AI-Powered Customer Support Ticket Triage

Time Saved

120 hours/month

Annual Impact

£8,500/month

Payback Period

2 months

Productivity Gain

65%

AI-Powered Customer Support Triage

Automate ticket classification and routing using AI to dramatically reduce response times and improve customer satisfaction.

Implementation Steps

  1. Connect your support platform API
  2. Configure AI model with your ticket categories
  3. Set up automated routing rules
  4. Monitor and refine AI accuracy

Expected Outcomes

  • 65% faster initial response time
  • 80% classification accuracy
  • Reduced agent workload by 40%

Want to implement this automation?

Get a bespoke automation report tailored to your business with ROI projections and implementation roadmaps.